At Pragati Udyog, we strive to provide high-quality products and services to our customers. We understand that there may be instances where you need to cancel an order or request a refund. This Cancellation and Refunds Policy outlines the conditions under which cancellations and refunds can be made for products purchased through our website.
1. Order Cancellation
- Before Shipment: If you wish to cancel an order before it has been shipped, you may do so by contacting us immediately at pragatiudyog.bhadrak@gmail.com. Cancellations made before shipment will be processed with a full refund.
- After Shipment: Once an order has been shipped, it cannot be canceled. However, you may initiate a return following our Return Policy.
2. Returns and Refunds
We accept returns and offer refunds under the following conditions:
- Defective or Damaged Products: If you receive a product that is defective, damaged, or not as described, you may return it for a full refund or replacement. Please contact us within 7 days of receiving the product to initiate the return process. You will be required to provide proof of the defect or damage (e.g., photos).
- Eligibility for Returns:
- The product must be unused and in the same condition that you received it.
- The product must be in its original packaging.
- A receipt or proof of purchase is required.
- Non-Returnable Items: Certain items may not be eligible for return, including:
- Digital products or downloadable content.
- Products that have been personalized or customized.
- Any product that has been used or damaged after delivery.
3. Refund Process
Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
- Approved Refunds: If your refund is approved, it will be processed within 7-10 business days, and the credit will be automatically applied to your original method of payment.
- Partial Refunds: In some cases, only partial refunds may be granted (e.g., if an item shows signs of use or is returned without original packaging).
4. Late or Missing Refunds
If you have not received your refund within the expected timeframe, please first check with your bank or credit card provider, as processing times can vary. If you still have not received your refund, please contact us at pragatiudyog.bhadrak@gmail.com for further assistance.
5. Changes to This Policy
We reserve the right to modify or update this Cancellation and Refunds Policy at any time. Any changes will be posted on this page, with the “Last Updated” date updated accordingly.
6. Contact Us
If you have any questions or need further clarification regarding our Cancellation and Refunds Policy, please feel free to contact us at:
Pragati Udyog
Email: pragatiudyog.bhadrak@gmail.com
Phone: 9337191155
